Information We Collect
We may collect the following information when you use our website or services:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Payment information (processed securely through our payment partners)
- Product and service preferences
- Interior project details
- Custom furniture specifications
- Device information
- IP address
- Browser type
- Website usage data
- Cookies and similar technologies
How We Use Your Information
- Process and deliver your orders
- Schedule installation, consultation, and interior services
- Process payments and refunds
- Provide customer support
- Improve our products and services
- Send order updates and service notifications
- Prevent fraud and unauthorized activities
- Comply with applicable legal requirements
Payment Information
Ezwoods currently accepts online payments only. We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials. Payments are securely processed through trusted third-party payment gateways.
Sharing of Information
We may share limited customer information only when necessary with delivery partners, installation teams, interior contractors, consultation professionals, payment gateway providers, technology service providers, and government authorities when legally required. We do not sell, rent, or trade your personal information for marketing purposes.
Cookies
Cookies are used to improve website performance, remember preferences, analyze traffic, and enhance customer experience. You may disable cookies, but some features may not function properly.
Data Security
Ezwoods uses commercially reasonable security measures. No method of transmission or storage is 100% secure.
Customer Responsibilities
Provide accurate information, keep account credentials confidential, and report unauthorized account use promptly.
Marketing Communication
With your consent, Ezwoods may send promotional offers, new product launches, and service updates via email, SMS, or WhatsApp. You may opt out at any time.
Third-Party Links
Ezwoods is not responsible for external websites' privacy practices.
Children's Privacy
Ezwoods does not knowingly collect personal information from individuals under 18 years of age.
Data Retention
Information is retained only as long as necessary for orders, refunds, warranties, legal compliance, and dispute resolution.
Your Rights
You may request access, correction, updating, deletion (where permitted), and withdrawal of marketing consent.
Changes to this Privacy Policy
Updated versions will be published on ezwoods.in and become effective upon publication.